Melissa Heskett, a Design Group Project Engineer from the St. Louis office, has been providing both onsite and remote support to a key Personal Care Product client in Jonesboro, Arkansas (USA). From managing innovation projects to assisting in transitioning a haircare production line to producing hand sanitizer in the midst of COVID-19, Melissa has stepped up to support the customer’s shifting needs.
When fewer team members were left at the site due to COVID-19 remote work or needed time off as a result of a recent tornado, Melissa stepped in to support additional innovation trials onsite. She implemented new best practices to capture data for the Production and Quality Team and continues to work on tools, such as Workbooks, allowing the team to establish trial procedures, capture information and maintain organization. Melissa’s expertise and efforts have led to a six-month extension of services!