With field service techs needing to stay home for 14 days after returning from the field in order to keep those in the facility safer, PCMC decided to turn these subject matter experts into temporary technical writers in support of an overhaul of PCMC’s preventive maintenance instruction package. Rather than spend hours machine-side capturing the steps for new instructions, the field service techs are writing up the core steps while at home. The Technical Publications team then reviews and formats the instructions for customer use by fleshing out the instructions, adding safety precautions and more. This project allows our quarantining service techs to stay busy and adding value, while keeping our facilities safer for everyone!
Left: Shaun Dudek, PCMC Field Service Tech
Right: Chryssy Joski, Technical Writer