Author: david.mcelroy@barry-wehmiller.com

As COVID-19 continues to significantly impact and, in some cases, decimate BW’s Transportation, Logistics and Customs (TL&C) providers and their capabilities, Eric Wert, Dir. of Global TL&C, and his Americas and EMEA site based teams, have been working above and beyond the norm to mitigate service interruptions/delays and added surcharges, and keep our inbound and outbound product moving. “Comments from site decision makers across the organization highlighting issues and concerns, and the creative and alternative actions Eric’s teams have taken, are inspiring to see,” said Mark Green, Corporate VP, Global Supply Chain. “This is truly a global team and its leadership at their absolute best!”

With field service techs needing to stay home for 14 days after returning from the field in order to keep those in the facility safer, PCMC decided to turn these subject matter experts into temporary technical writers in support of an overhaul of PCMC’s preventive maintenance instruction package. Rather than spend hours machine-side capturing the steps for new instructions, the field service techs are writing up the core steps while at home. The Technical Publications team then reviews and formats the instructions for customer use by fleshing out the instructions, adding safety precautions and more. This project allows our quarantining service techs to stay busy and adding value, while keeping our facilities safer for everyone!

Left: Shaun Dudek, PCMC Field Service Tech
Right: Chryssy Joski, Technical Writer

When COVID-19 hit, BW Papersystems in Baltimore suspended their plant service, which provided care for plants throughout the facility. No worries, though, as David Lietuvnikas, their facilities leader, stepped in to take on the plant watering duty. Team members called in, wondering how their plants would be cared for, only to learn that David was already taking care of them. “In this situation, those little things mean so much,” said Beth Bohns, BWP-Hunt Valley/Baltimore CPD Director. “David is that person who is willing to step up and take on more for the whole of the team! Very proud he is part of Team Baltimore.”